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The National Health Service's Mistaken Target Culture

In 2008 Mid-Staffordshire NHS Trust won “Foundation” status as a top performing hospital. The Chief Executive, Directors and senior managers shared in the rewards of the achievement. To achieve this, the staff carried the burden of under-resourcing, old equipment and exploitation of their goodwill. Following press reports of poor treatment within its A+E, a public inquiry found the focus of the management was on financial performance to the detriment of patient care and the clinical staff. Accountability for these decisions remains unresolved even today.

In April 2013 the Mid-Staffordshire NHS Trust was placed in special Administration, losing the Foundation status it had compromised its core business to achieve.

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ABOUT THE AUTHOR
Duncan Mather trained as an engineer before re-training as a solicitor. He is the founder of Oceaness Ltd